Technology Platform Standards

 

Last Updated: March 3, 2023    

Our Goal is to ensure that your environment meets or exceeds your needs to effectively run your business and meet the Service Level requirements.These standards are evolving and will be updated from time to time. Ability to support older and non-compliant hardware may be allowed on a exception basis but may also be excluded from Guaranteed Response requirements.     This list is a starting point is not an all inclusive-list. 

 Our Technology Standards include:

• Aruba Networks Edgeconnect SD-WAN
• Fortinet Fortigate Firewall
• Aruba Networks Switches and Wireless Access Points
• Dell or HP Desktop, Servers, and Laptops with a minimum of Intel i5/AMD Ryzen 5 CPU, 8GB RAM, 256GB SSD Primary Drive
• Synology Local Backup NAS
• Acronis Cloud Storage
• Microsoft Server 2022
• Microsoft Windows 11 Pro
• Macintosh Ventura (13)
• Microsoft 365 
• Google Workspace 
• Domotz and Emco Ping Monitoring Agents
• Atera PSA/RMM Agents and Ticketing System 

Hardware and Operating Systems must support minimum requirements for any software installed

• as defined by the software manufaturer
• as required to meet any security or industry compliance including but not limited to PCI, SOX, HIPAA, ISO, NIST
• Hardware must be actively supported by manufacturer including support for latest generally available version of the operating system in use
• Hardware may not exceed 5 years in age.
• Only manufacturer branded accessories and parts may be utilized; this includes using manufacturer branded ink and toner.